Frequently Asked Questions
How long does shipping take?
- Orders will ship out in 1-4 business days.
- Ponytail Mafia is international! That's right, we ship to anywhere in the whole, wide world.
- Please be patient with international orders. Depending on where you live, shipping could take a couple of weeks.
- Please contact email@example.com for rush orders before you make a purchase.
What happens if my package gets lost?
- While lost packages rarely occur, please contact your local USPS office and have your tracking number on hand.
Can I return or exchange my item?
- Please read the Returns page.
What if my item is damaged or incorrect?
- If you experience any issue with your purchase, please contact firstname.lastname@example.org with your order number.
How are your shirts printed?
- All shirts are screen printed by hand in Austin by the best in the biz, Raw Paw
Does Ponytail Mafia do wholesale?
- Yes! I love working with other small businesses. Please contact D'Anna at email@example.com for more information.