Frequently Asked Questions

How long does shipping take? 

  • Orders will ship out in 1-4 business days.
  • Ponytail Mafia is international! That's right, we ship to anywhere in the whole, wide world.
  • Please be patient with international orders. Depending on where you live, shipping could take a couple of weeks.
  • Please contact ponytailmafia@gmail.com for rush orders before you make a purchase.

What happens if my package gets lost?

  • While lost packages rarely occur, please contact your local USPS office and have your tracking number on hand.

Can I return or exchange my item? 

What if my item is damaged or incorrect?

How are your shirts printed?

  • All shirts are screen printed by hand in Austin by the best in the biz, Raw Paw

    Does Ponytail Mafia do wholesale?

    • Yes! I love working with other small businesses. Please contact D'Anna at ponytailmafia@gmail.com for more information.